New Job Orders

Branch Sales Manager

Responsible for growth and profitability of J.D. Byrider Sales and is accountable for customer satisfaction by achieving Sales Department goals and insuring that all members of the Sales Department correctly implement all aspects of the J.D. Byrider program.

Automotive Technician

Follow established company policies and procedures to inspect, diagnose, and perform approved necessary repairs on any authorized vehicle. Through experience, develop diagnostic capabilities enabling personal growth, certification and promotability. ASE certification in areas of specialization is preferred, and working towards certification is required. The position supports the sales function by completing each job on time, without error or omission.

Branch Finance Assistant

The Branch Finance Assistant is accountable for insuring that company’s policies and procedures on insurance tracking, loan originations, loan verifications, collections and overall finance operations are followed.

Automotive Buyer

Maintains relationship with and researches auctions, wholesalers and new car dealerships to purchase mechanically sound, clean, marketable vehicles at the most affordable prices that will effectively and cost efficiently be reconditioned.

Collections Account Representative

Responsible for resolving customer delinquency and insuring that customer goals of establishing or re-establishing credit are met through timely payments. Also responsible for achieving established delinquency, charge-off and total collection goals.

Sales Manager

Branch Sales Manager

Collections Account Representative

CreditMax Inc. a 15 year old Ft Wayne based auto loan servicing company and collection agency has an immediate opening for an experienced installment loan collector/account manager.

Qualified applicants must have recent installment loan collection experience, be results oriented and possess skills to effectively communicate with customers via telephone.

Starting hourly rate of pay up to $16.00 commensurate with recent installment loan collection experience. Time and one-half for any hours in excess of 40 weekly, and realistic monthly bonus potential up to $1,500 based on results. Potential annual earnings exceeding $50,000 based on performance.

Full corporate benefit package including major medical, prescription card, dental, vision coverage, matching 401K, two weeks paid vacation after one year, and seven personal days annually. This is a good career opportunity for a proven collection professional with a very successful and stable corporation.

For immediate consideration, email resume to: rholden@creditmax1.com or fax resume to 260-637-8001.

Only experienced collection applicants with proven track record should apply.

Retail Finance Representative

Success as a Retail Finance Representative will be achieved through the following:

Role Activities (Duties):

Executes J. D. Byrider purpose “to provide a program that exceeds the

customer’s expectations.

Schedules a minimum of three prospect appointments per day, using Sales

Control.

Effectively delivers flipchart presentation to prospective customers, in an

informative and professional manner.

Continuously build referral base, using a variety of sources.

Contacts all internet leads (on-line inquiries).

Addresses and overcome customer objections, highlighting the value of

the J.D. Byrider program.

Fully utilizes the Discover Sales Control module to manage sales

activities, e.g. appointments, prospects, letters, e-mails, calls, etc.

Visibly upholds J.D. Byrider values: honesty, integrity, highest regard for

customers and associates, development, uses collective strengths to make

decisions and solve problems.

Accomplishments and Results (Deliverables):

Maintains a 90 day sales average minimum of 15 units per month, typically

averaging 25-35 units per month.

Maintains a Customer Satisfaction Index of at least 90%.

Maximizes down payment. Seeks a minimum of 5% of vehicle price.

Sales do not back off within 15 days of sale.

Generates a minimum of 125 sales calls per week.

Generates a minimum of 500 letters from Sales Control weekly.

Retail Finance Representative

Success as a Retail Finance Representative will be achieved through the following:

Role Activities (Duties):

Executes J. D. Byrider purpose “to provide a program that exceeds the

customer’s expectations.

Schedules a minimum of three prospect appointments per day, using Sales

Control.

Effectively delivers flipchart presentation to prospective customers, in an

informative and professional manner.

Continuously build referral base, using a variety of sources.

Contacts all internet leads (on-line inquiries).

Addresses and overcome customer objections, highlighting the value of

the J.D. Byrider program.

Fully utilizes the Discover Sales Control module to manage sales

activities, e.g. appointments, prospects, letters, e-mails, calls, etc.

Visibly upholds J.D. Byrider values: honesty, integrity, highest regard for

customers and associates, development, uses collective strengths to make

decisions and solve problems.

Accomplishments and Results (Deliverables):

Maintains a 90 day sales average minimum of 15 units per month, typically

averaging 25-35 units per month.

Maintains a Customer Satisfaction Index of at least 90%.

Maximizes down payment. Seeks a minimum of 5% of vehicle price.

Sales do not back off within 15 days of sale.

Generates a minimum of 125 sales calls per week.

Generates a minimum of 500 letters from Sales Control weekly.

Detailer

Follow established company policies and procedures to safely and efficiently perform approved necessary maintenance on any authorized vehicle. The position supports the sales function by completing each job on time, without error or omission. The majority of time will be spent on preparing vehicles for liquidation, completing sales lot functions and properly cleaning vehicles for the sales division to display on the front row.

Retail Finance Representative

Success as a Retail Finance Representative will be achieved through the following:

Role Activities (Duties):

Executes J. D. Byrider purpose “to provide a program that exceeds the

customer’s expectations.

Schedules a minimum of three prospect appointments per day, using Sales

Control.

Effectively delivers flipchart presentation to prospective customers, in an

informative and professional manner.

Continuously build referral base, using a variety of sources.

Contacts all internet leads (on-line inquiries).

Addresses and overcome customer objections, highlighting the value of

the J.D. Byrider program.

Fully utilizes the Discover Sales Control module to manage sales

activities, e.g. appointments, prospects, letters, e-mails, calls, etc.

Visibly upholds J.D. Byrider values: honesty, integrity, highest regard for

customers and associates, development, uses collective strengths to make

decisions and solve problems.

Accomplishments and Results (Deliverables):

Maintains a 90 day sales average minimum of 15 units per month, typically

averaging 25-35 units per month.

Maintains a Customer Satisfaction Index of at least 90%.

Maximizes down payment. Seeks a minimum of 5% of vehicle price.

Sales do not back off within 15 days of sale.

Generates a minimum of 125 sales calls per week.

Generates a minimum of 500 letters from Sales Control weekly.

Collections Account Representative

Success as an Collection Account Representative will be achieved through the following:

Role Activities (Duties):

Initiates new customer contact to establish a relationship, verify correct

information, and remind customer of terms of contract

Communicates directly with customer; listens to and assesses facts, seeks

information not freely given, overcomes objections, negotiates, and makes

decisions leading to win-win outcomes

Minimizes delinquent payments, prevents of charge-offs, and verifies

insurance and contact information through frequent customer contact

Uses fact finding and seeking questions to determine reasons for

delinquencies; uses active listening techniques; recommends solutions to

assist customer; seeks proof if excuses are given; overcomes objections

Uses follow-up letters to document and confirm telephone conversations

Motivates customer by reminding them of advancement goal

Adheres to all applicable collection policies and regulations

Documents customer contact in Discover system, paying attention to

content, accuracy, attention to detail, potential problems, and actions taken

Create and maintain reports and monitoring boards to display accurate, up

to date information

Accomplishments and Results (Deliverables):

Initiates customer contact within 3 days of loan closing

Spends 90-95% of time in direct contact with customers

Meets or exceeds established standards for 1, 10, and 30 day delinquency

Targets

Meets or exceeds established standards for maintaining active insurance

Meets or exceeds established standards for charge-off’s and repossessions

Data Analyst

This position exists to provide detailed data analysis and statistical support for ongoing business operations.

The individual uses the results to provide guidance and advice to business operations as well as strategies to improve profitability, efficiency, and customer service.

The individual must be capable of working with business operations, gathering requirements, working with databases to locate/gather/arrange data, analyze goals and options, make recommendations, and document procedures. The Data Analyst position operates jointly within the I.T. organization and business units.

Retail Finance Representative

Success as a Retail Finance Representative will be achieved through the following:

Role Activities (Duties):

Executes J. D. Byrider purpose “to provide a program that exceeds the

customer’s expectations.

Schedules a minimum of three prospect appointments per day, using Sales

Control.

Effectively delivers flipchart presentation to prospective customers, in an

informative and professional manner.

Continuously build referral base, using a variety of sources.

Contacts all internet leads (on-line inquiries).

Addresses and overcome customer objections, highlighting the value of

the J.D. Byrider program.

Fully utilizes the Discover Sales Control module to manage sales

activities, e.g. appointments, prospects, letters, e-mails, calls, etc.

Visibly upholds J.D. Byrider values: honesty, integrity, highest regard for

customers and associates, development, uses collective strengths to make

decisions and solve problems.

Accomplishments and Results (Deliverables):

Maintains a 90 day sales average minimum of 15 units per month, typically

averaging 25-35 units per month.

Maintains a Customer Satisfaction Index of at least 90%.

Maximizes down payment. Seeks a minimum of 5% of vehicle price.

Sales do not back off within 15 days of sale.

Generates a minimum of 125 sales calls per week.

Generates a minimum of 500 letters from Sales Control weekly.

Branch Sales Manager

Retail Finance Representative

Success as a Retail Finance Representative will be achieved through the following:

Role Activities (Duties):

Executes J. D. Byrider purpose “to provide a program that exceeds the

customer’s expectations.

Schedules a minimum of three prospect appointments per day, using Sales

Control.

Effectively delivers flipchart presentation to prospective customers, in an

informative and professional manner.

Continuously build referral base, using a variety of sources.

Contacts all internet leads (on-line inquiries).

Addresses and overcome customer objections, highlighting the value of

the J.D. Byrider program.

Fully utilizes the Discover Sales Control module to manage sales

activities, e.g. appointments, prospects, letters, e-mails, calls, etc.

Visibly upholds J.D. Byrider values: honesty, integrity, highest regard for

customers and associates, development, uses collective strengths to make

decisions and solve problems.

Accomplishments and Results (Deliverables):

Maintains a 90 day sales average minimum of 15 units per month, typically

averaging 25-35 units per month.

Maintains a Customer Satisfaction Index of at least 90%.

Maximizes down payment. Seeks a minimum of 5% of vehicle price.

Sales do not back off within 15 days of sale.

Generates a minimum of 125 sales calls per week.

Generates a minimum of 500 letters from Sales Control weekly.

Retail Finance Representative

Success as a Retail Finance Representative will be achieved through the following:

Role Activities (Duties):

Executes J. D. Byrider purpose “to provide a program that exceeds the

customer’s expectations.

Schedules a minimum of three prospect appointments per day, using Sales

Control.

Effectively delivers flipchart presentation to prospective customers, in an

informative and professional manner.

Continuously build referral base, using a variety of sources.

Contacts all internet leads (on-line inquiries).

Addresses and overcome customer objections, highlighting the value of

the J.D. Byrider program.

Fully utilizes the Discover Sales Control module to manage sales

activities, e.g. appointments, prospects, letters, e-mails, calls, etc.

Visibly upholds J.D. Byrider values: honesty, integrity, highest regard for

customers and associates, development, uses collective strengths to make

decisions and solve problems.

Accomplishments and Results (Deliverables):

Maintains a 90 day sales average minimum of 15 units per month, typically

averaging 25-35 units per month.

Maintains a Customer Satisfaction Index of at least 90%.

Maximizes down payment. Seeks a minimum of 5% of vehicle price.

Sales do not back off within 15 days of sale.

Generates a minimum of 125 sales calls per week.

Generates a minimum of 500 letters from Sales Control weekly.

Retail Finance Representative

Success as a Sales Representative will be achieved through the following:

Role Activities (Duties):

Executes J. D. Byrider purpose “to provide a program that exceeds the

customer’s expectations.

Schedules a minimum of three prospect appointments per day, using Sales

Control.

Effectively delivers flipchart presentation to prospective customers, in an

informative and professional manner.

Continuously build referral base, using a variety of sources.

Contacts all internet leads (on-line inquiries).

Addresses and overcome customer objections, highlighting the value of

the J.D. Byrider program.

Fully utilizes the Discover Sales Control module to manage sales

activities, e.g. appointments, prospects, letters, e-mails, calls, etc.

Visibly upholds J.D. Byrider values: honesty, integrity, highest regard for

customers and associates, development, uses collective strengths to make

decisions and solve problems.

Accomplishments and Results (Deliverables):

Maintains a 90 day sales average minimum of 15 units per month, typically

averaging 25-35 units per month.

Maintains a Customer Satisfaction Index of at least 90%.

Maximizes down payment. Seeks a minimum of 5% of vehicle price.

Sales do not back off within 15 days of sale.

Generates a minimum of 125 sales calls per week.

Generates a minimum of 500 letters from Sales Control weekly.

Field Collections Manager

Follow established company policies and procedures to field chasing with the main goal of re establishing communications wit the collections department. The position supports the finance function by completing each job on time, without error or omission.

Collections Manager

Success Profile – Collection Manager (This is a snapshot of what a person needs to do with what they have to be successful in this position)

Role Activities: (DO) Principal activities, duties, interactions and decisions, both
ongoing and periodic, that make up this role – What is this position responsible
for? What activities will this position perform?

- Provides visible and active leadership to a team of Account
Representatives in the minimization of delinquent payments, prevention of
charge-offs, and verification of insurance and contact information
-Actively pursues the development of Acct Reps by providing on-the-spot
coaching, holding weekly one-on-one performance meetings, cross-training
for back-up, and providing formal training
- Monitors Acct Rep calls for quality and quantity; provides feedback and
shares strengths and development needs
- Reviews collection notes in Discover system for content, accuracy,
attention to detail, potential problems, and actions taken by Acct Rep
- Understands and reviews monthly P&L statement with CNAC Manager to
ensure objectives are being met; takes corrective action as necessary
- Communicates directly with customer; listens to and assesses facts, seeks
information not freely given, overcomes objections, negotiates, and makes
decisions leading to win-win outcomes
- Create and maintain reports and monitoring boards to display accurate, up
to date information

Accomplishments and Results (DELIVERABLES) Types of measurable outputs or deliverables that result from the individual's efforts - What will the position be held accountable for?

- Manages risk through compliance.
- Meets or exceeds established standards for 10, 30, and 60 day delinquency
targets
- Meets or exceeds established standards for maintaining active insurance
- Meets or exceeds established standards for charge-off’s and repossessions
- Manages controllable expenses to accepted budgeted levels
- Manages employee performance; conducts annual PPAR review with each
direct report and provides performance feedback as necessary
- Interviews, hires, trains, disciplines, terminates, retains employees as
necessary to maintain optimal performance and acceptable turnover levels

Characteristics, Capabilities, and Capacities (DEMONSTRATE) Characteristics, capabilities and capacities most critical for effectiveness in this role – What must incumbents demonstrate?

Financial Savvy: Understands JDB key financial indicators, and how individual
units contribute to or hinder financial success. Understands the impacts of
financial decisions on company. Maximizes the financial contribution of team.

Acts Ethically: Adheres to JDB stated purpose and values, even in difficult
situations; rewards the right values and disapproves of others; practices what is
preached. Leads by example.

Action Oriented: Quickly zeros in on the critical few issues and puts the trivial
aside; eliminates roadblocks; creates focus; respectful of others’ time. Moves
others to action through delegation and empowerment.

Accountable: Doesn’t shirk personal responsibility. Can be counted on during
tough times. Willing to be the only champion of an idea or position. Admits
mistakes, takes corrective action.

Negotiator: Can win buy-in while maintaining relationships; can be both direct
and forceful, as well as diplomatic; gains trust quickly; has good sense of timing

Team Builder: Creates strong morale and team spirit; shares wins; encourages
open dialogue; lets people be responsible for their work; defines success in terms
of whole team, including all departments. Provides on-the-spot feedback

Results Driven: Can be counted on to exceed goals successfully. Is consistently
one of the top performers. Bottom line oriented. Pushes self and others for
results, while demonstrating concern for people, process, standards, and ethics.

Fact Finder: Uses active listening techniques, continues to ask “why” to
uncover root causes and find solutions. Helps others understand facts and find
solutions. Documents facts and actions.

Staff Auditor

The Staff Auditor performs operational and compliance audits to evaluate compliance and effectiveness of internal controls. The Staff Auditor has significant interaction with business unit management and staff. The Staff Auditor is responsible for executing audit procedures and documenting results. The Staff Auditor assists in formulating recommendations regarding control deficiencies and system inefficiencies, identify areas for profit improvement, process efficiency and cost control.

Retail Finance Representative

Success as a Retail Finance Representative will be achieved through the following:

Role Activities (Duties):

Executes J. D. Byrider purpose “to provide a program that exceeds the

customer’s expectations.

Schedules a minimum of three prospect appointments per day, using Sales

Control.

Effectively delivers flipchart presentation to prospective customers, in an

informative and professional manner.

Continuously build referral base, using a variety of sources.

Contacts all internet leads (on-line inquiries).

Addresses and overcome customer objections, highlighting the value of

the J.D. Byrider program.

Fully utilizes the Discover Sales Control module to manage sales

activities, e.g. appointments, prospects, letters, e-mails, calls, etc.

Visibly upholds J.D. Byrider values: honesty, integrity, highest regard for

customers and associates, development, uses collective strengths to make

decisions and solve problems.

Accomplishments and Results (Deliverables):

Maintains a 90 day sales average minimum of 15 units per month, typically

averaging 25-35 units per month.

Maintains a Customer Satisfaction Index of at least 90%.

Maximizes down payment. Seeks a minimum of 5% of vehicle price.

Sales do not back off within 15 days of sale.

Generates a minimum of 125 sales calls per week.

Generates a minimum of 500 letters from Sales Control weekly.